AMC's Consultative and Support Services

Specifically these services include:

• A Telehealth Business Model Service, whereby AMC assists the client in identifying strategic opportunities incorporating telehealth, and provides a viable, detailed plan for a model of care - including marketing - around a specific patient population.

• A 120-day Telehealth "Jumpstart" program, wherein AMC conducts a detailed assessment of the clients clinical capabilities and operational processes, plans the necessary changes required to get a specific telehealth program off the ground, establishes staff roles and responsibilities for plan execution, and project manage the plan's implementation until the client can be weaned off the service and continue solo.

• A Milestones and Benchmark Evaluation Service that offers monthly evaluations of the efficacy of the client's telehealth program. Included in this report are statistics on enrollment, demographics, equipment performance, staff productivity, clinical utilization and outcomes, patient compliance and satisfaction.

• Our Nurse Triage Call Center Service which provides after-hours patient monitoring on behalf of clients, providing all the necessary clinical documentation. The nurses that staff this Call Center adhere to a strict triage protocol established by the client's clinical team.

• The HealthCare Information Integration Service (HIIS). Web-based telehealth presents an opportunity to healthcare provider organizations to aggregate data from a number of sources and present the data in a uniform, consolidated user interface using a web browser. AMC's clients are interested in making their own disparate information systems part of a single, integrated clinician system. Through the HIIS, AMC uses a combination of systems analysis expertise and AMC's Integration Platform - a technology designed from the ground up for integration of separate systems - to design and implement a unified data model and web-based presentation facilities to accomplish the level of integration which the customer desires.

• A Telehealth Marketing and Sales Service is an opportunity for AMC to identify strategic partners and markets for its' customers. This includes developing a marketing plan, identifying resources needed, develop marketing information and material and assist in making joint presentations to key customers.

• A Physician Adoption Service whereby AMC's team works with appropriate physician leaders affiliated with customer organizations to design and implement new approaches that integrate into, rather than duplicate, existing physician office systems. The goals are to add value to the doctor-patient relationship as well as improve clinical results. These approaches may include development of focused clinical outcomes improvement campaigns, programs to leverage telehealth to increase income from payors, and integration of information from telehealth to improve physician office work flows.

• The Patient Adherence/Compliance Service by which AMC customer service staff will address non-compliance with telehealth programs on the customer organization's behalf. AMC personnel - specifically trained to patiently and sensitively shepherd ill patients and their caregivers through any telemonitoring procedure - will make calls to patients who are deemed non-compliant with telehealth regimens, make friendly reminders, offer any necessary instruction and report any problems to the customer organization.